At Amantis, we craft each piece with love, precision, and attention to detail. Your satisfaction is important to us, and while we strive to ensure a flawless experience, we understand that there may be rare occasions where returns or cancellations are necessary.
Order Cancellations
- Orders can be cancelled within 24 hours of placing them, free of charge.
- To request a cancellation, please email us at [your support email] with your Order ID.
- You can either choose to receive a full refund or life-long store credit. The full refund will be initiated within 3 working days.
- Bespoke or custom-made jewellery cannot be cancelled once design approval and payment are confirmed.
Returns & Exchanges
At Amantis, we offer 7-day return window, no questions asked—because confidence in your purchase is part of the experience and your peace of mind matters as much as our craftsmanship.
We also accept returns , if the item received is damaged, defective, or not as ordered. You must notify us within 24 hours of delivery by emailing us at wecare@amantis.in along with unboxing video/photos for verification.
Terms & Conditions:
- Items must be returned unused, in original condition and packaging, with all tags, certificates, and invoices intact.
- Bespoke and personalised jewellery is non-returnable unless defective or damaged.
- Upon approval, you may opt for:
- Repair or replacement, or
- Store credit, valid for future purchases.
How to Initiate a Return
- Contact us at wecare@amantis.in within 24 hours of receiving the parcel for issues related to damaged or wrong item received.
- Include your Order ID, reason for return, and supporting photos or videos.
- Once approved, we will schedule a secure pickup or share return instructions.
Refunds
- Refunds are issued except in cases where a return is approved and a replacement is unavailable.
- Any refund will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item.